Responsible Gambling

At Lucky Block we are committed to safer play and protecting our players in Canada. We aim to provide clear, practical tools and guidance so users can enjoy gaming in a controlled way. Our approach balances account safety, voluntary limits, and access to support when it is needed.

Player protection principles

We believe responsible gambling starts with transparency and easy access to tools. We promote informed decisions, protect vulnerable players, and maintain clear policies for account checks and temporary restrictions. We do not encourage risky play and will intervene where patterns suggest harm or breaches of our terms.

Activity-control tools

Players can manage their activity from the account settings. Available controls include:

• Deposit limits that can be set per day, week, or month.
• Loss limits to cap net losses over a chosen period.
• Session timers and inactivity reminders to help track play time.
• Temporary time-outs and longer self-exclusion options for those who need a break.

Deposit limits

Set daily, weekly, or monthly limits quickly in the cashier. Limits take effect immediately and help prevent overspending. You can lower limits at any time; increases may require a cooling-off period.

Loss limits and time limits

Loss limits restrict how much you can lose within a set interval and can be combined with deposit caps. Time limits and session reminders help monitor total play time and prompt breaks after a chosen duration.

Self-exclusion and account breaks

If you need to stop playing for a period, choose an account break or self-exclusion. Self-exclusion is a formal request to block access for a set time and may include removal from marketing lists. We will comply with self-exclusion requests and provide clear instructions for reinstatement once the period ends.

Signs of problematic behaviour

Watch for patterns such as chasing losses, playing beyond personal budgets, neglecting responsibilities, borrowing to play, or frequent unsuccessful attempts to re-enter after limits. If you or someone you know shows these signs, consider using our controls or seeking external help.

Tips for maintaining control

• Set realistic deposit and loss limits before you play.
• Use session reminders and take regular breaks.
• Keep gambling separate from bills and essential expenses.
• Avoid chasing losses or increasing stakes to recover funds.
• Talk to someone you trust if play affects your mood or routines.

Professional help and support organisations

If you need professional help, contact local services in your province. For Ontario residents we list ConnexOntario at 1-866-531-2600 as a starting point. You can also contact national and provincial problem gambling services or groups such as Gamblers Anonymous for support and referral. Our support team at LuckyBlock can provide information on how to apply limits or start self-exclusion, but we cannot provide medical or legal advice.