User Terms and Conditions

These Terms and Conditions describe the rules that apply when you use the services offered by Lucky Block on our website and mobile apps. They explain the relationship between the operator and users, set out account responsibilities, and cover play, promotions, payments, disputes and updates. By creating an account or placing bets you agree to follow these rules and any additional terms that apply to specific promotions or features.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login and for all activity that takes place under your account. Only one account is permitted per person, household or payment method unless we agree otherwise. You must keep your contact and identity details up to date and notify us immediately if you suspect unauthorised access. We may restrict, suspend or close accounts where we suspect fraud, bonus abuse, multiple registrations or other breaches of these terms.

Eligibility requirements

To use our services you must be of legal gambling age in your province or territory and be located in a jurisdiction where our platform is permitted. Residents of jurisdictions where registration is not allowed are not eligible. We reserve the right to request identity and age verification documents before allowing play, deposits or withdrawals. Failure to provide requested documentation may result in account limitations or closure.

Acceptable platform use

Users must not engage in activity that interferes with platform operations, attempts to manipulate games or outcomes, or abuses promotional mechanics. Professional or commercial use is prohibited unless expressly authorised. Any attempt to collude, use bot software, exploit technical issues or share accounts may lead to loss of funds and account suspension. Reasonable use of site features, chat and community areas is expected; abusive behaviour may be moderated.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms which supplement these T&Cs. Bonus funds and free spins typically carry wagering requirements, game restrictions and maximum bet limits while active. Only one bonus may be active on an account at a time unless stated otherwise. We reserve the right to withhold, adjust or reclaim bonus funds and winnings where we reasonably suspect abuse or fraud.

Deposits and withdrawals

Deposit and withdrawal options may vary by location and are displayed in the cashier. We require full account verification before processing withdrawals. Processing times and limits depend on the chosen method and any regulatory checks; third-party banking fees may apply. We may place temporary holds on withdrawals for security reviews or compliance checks. Where available, cryptocurrency transactions may be processed with different timings and conditions.

Dispute resolution

If you have a dispute, contact our support team first and provide relevant details and documentation. We will investigate and aim to resolve issues promptly. Where an internal resolution is not possible, disputes may be escalated to independent alternative dispute resolution services or the applicable regulator in line with our licence and local rules.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in law, operations or services. Updated terms will be posted on-site and, where appropriate, notified to your registered email. Continued use of the platform after changes are posted constitutes acceptance of the new terms. For questions about these terms contact [email protected].