Data Privacy Policy
At Lucky Block we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect when you use our online casino and sportsbook services in Canada, how we use and store that information, who we may share it with, and the choices available to you. Please read it carefully so you understand our practices and your rights.
Types of data we collect
Personal data
When you create an account we collect identifying information such as your name, date of birth, email address, phone number, and postal address. We may also collect government ID and proof of address during verification steps required for withdrawals and compliance with anti‑money laundering checks.
Technical data
We collect device and connection information including IP address, browser type, device identifiers, operating system, and game activity logs. This helps us secure accounts, troubleshoot issues, and optimize our site for Canadian users on desktop and mobile.
Transactional data
Payment and transactional details are collected to process deposits and withdrawals. This includes payment method, transaction amounts, currency, and status. We do not store full card details on our servers; payment processing is handled by our service providers.
How we use your information
We use personal and technical data to operate your account, process transactions, verify identity, provide customer support, detect and prevent fraud, and comply with legal obligations. We also use aggregated or anonymized data to improve site features and to deliver relevant communication about service updates and offers when you consent to receive them.
Data protection practices
We protect information using industry-standard safeguards such as encryption in transit (for example, TLS) and access controls. Only authorized staff and third-party partners who need data to perform services have access. We maintain administrative, technical, and physical measures to protect against unauthorized access or disclosure.
Cookies and tracking technologies
We use cookies, web beacons, and similar technologies to remember preferences, enable core site functionality, analyze usage, and support marketing. You can manage cookie preferences through your browser settings or our cookie banner. Disabling certain cookies may affect site performance or available features.
Information sharing and third parties
We may share data with payment processors, identity verification services, analytics providers, and trusted contractors who support platform operations. We require these parties to protect your information and use it only for agreed purposes. We do not sell personal information to third parties.
User rights
Canadian users have rights to access, correct, and request deletion of their personal information, and to object to certain processing. To exercise these rights or for questions about how we handle your data, contact our support team. We will review requests and respond in accordance with applicable law.
Access, correction, and deletion
You can view and update basic account details in your profile. For verification documents or account closure requests, contact [email protected]. We will guide you through identity checks needed to process such requests and confirm changes when completed.
Privacy policy updates
We may update this policy from time to time to reflect changes in practices or legal requirements. When material changes occur we will post an updated version on our site and, where appropriate, notify you. If you have questions about LuckyBlock's privacy practices, contact [email protected].