Privacy Statement
This Privacy Policy explains how Lucky Block collects, uses and protects the personal information you provide when you create an account, fund it, play or otherwise interact with our online casino from Canada. We respect your privacy and are committed to handling your data responsibly. This page describes the types of information we collect, how we use it, your rights, and how to contact us about your data.
Types of data we collect
Personal data
When you register an account we collect personal details such as your name, email address, date of birth, and any identity documents required for verification. We also keep contact details you provide for support or account recovery. This information is used to operate your account and meet our legal obligations.
Technical data
We collect technical information automatically when you use our site, including IP address, device type, browser type, operating system, and location data derived from your IP. We also record session data, game activity, and error logs to maintain service quality and security.
Transactional data
We retain records of deposits, withdrawals, wagers, wins and losses, payment method details and transaction timestamps. Transactional records help with account management, fraud detection, compliance and dispute resolution.
How we use your information
We use personal and technical data to provide and improve our services, process payments, verify identity, detect and prevent fraud, enforce our terms, and communicate about your account. Transactional data is used to manage play history, resolve disputes and comply with anti-money laundering obligations. Where required, we may also send relevant service messages, such as security alerts and transactional notices.
Data protection practices
We protect your information using industry-standard security measures, including encryption for data in transit and access controls for stored data. Access to personal information is restricted to staff and service providers who need it to perform their duties. We retain data only as long as needed for operational, legal or regulatory purposes.
Cookies and tracking technologies
We use cookies and similar tracking technologies to personalise your experience, remember preferences and analyse site performance. Some cookies are essential for account functionality. Others help with analytics and marketing. You can manage cookie preferences through your browser or the cookie settings available on our site.
User rights
As a Canadian user you may have the right to access, correct or request deletion of your personal information. You can also object to or restrict certain processing and request a copy of your data in a portable format where applicable.
Access, correction and deletion of data
To access, update or request deletion of your data, contact [email protected]. We will respond to verification requests and handle legitimate requests in line with applicable law. Certain records may be retained where required for legal or regulatory reasons.
Information sharing and third parties
We share information with third-party service providers who support payments, identity verification, security, and analytics. We may also disclose information to comply with legal requests or to protect our rights. We require service providers to maintain appropriate protections for your data.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we handle your information.