Lucky Block Casino Terms of Use

This page sets out the rules that govern use of Lucky Block’s online casino and related services in Canada. It explains the relationship between us and our users, the basic account rules, and how we handle deposits, withdrawals, promotions and disputes. By using our site you agree to comply with these terms and any other policies we publish.

Account responsibilities

You are responsible for keeping your account details secure. Do not share your login credentials and notify support immediately if you suspect unauthorised access. We allow one account per person, household, IP address and device unless otherwise agreed in writing. We may suspend or close accounts involved in fraud, multiple-accounting, chargebacks or other breaches of these terms.

Verification and limits

We follow anti-money laundering and know-your-customer checks. We may request identity documents, proof of address or payment verification before paying out funds. Account limits - including deposit, loss and wager limits - may be applied at our discretion or at your request for responsible play.

Eligibility requirements

To register you must meet the minimum legal age in your province or territory (typically 18+) and not be located in a jurisdiction where access to our services is prohibited. Canadian players must ensure that use of an offshore online casino is permitted where they reside. We reserve the right to refuse registration from restricted jurisdictions.

Acceptable platform use

Use of the platform is conditional on fair and lawful conduct. Prohibited activity includes collusion, use of bots or automated systems, bonus manipulation, submitting false information, and any action intended to exploit software or promotions. If we detect suspicious activity we may restrict play pending investigation.

General bonus and promotion rules

Promotions are governed by specific terms published with each offer. Bonuses must be claimed and activated as stated in the cashier or promotion section. Wagering requirements, game contribution rates, maximum bet limits during play with bonus funds and any eligibility criteria will be set out in the relevant promotion T&Cs. Bonuses are not withdrawable until their terms are met and may be voided where abuse is suspected.

Deposits and withdrawals

We accept a range of payment methods and may display balances in CAD-equivalent values. Crypto deposits are generally credited after on-chain confirmation; processing times and network fees depend on the payment method. Withdrawals are subject to verification and may be returned to the original payment source where possible. Large withdrawals may be processed in instalments and are subject to KYC checks.

Dispute resolution

If you have a complaint contact our support team so we can resolve it quickly. Provide relevant account details and any supporting evidence. If we cannot reach agreement, we will escalate internally to our compliance team and provide a written response. Further external remedies may be available depending on your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to registered users. Continued use of your account after a change indicates acceptance of the revised terms. Check this page periodically for the latest version.