Get in touch with our team
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, KYC verification or game queries; we’ll walk you through any steps and follow up until your issue is resolved. Use live chat for fast replies, or email for detailed requests - either way a member of the team will respond promptly and keep you updated.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typical reply within a few hours; KYC and payments help) |
| General enquiries | [email protected] (billing, promotions and account questions) |
| Affiliate enquiries | [email protected] (partner programmes, commission info and tracking) |
| Phone | +1 416 589 2743 (calls only, voicemail available) |
| Working hours | Mon-Fri, 09:00-18:00 ET (live chat 24/7) |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues, or situations requiring documents or explanations. Please send your message to [email protected] with a clear subject line and up-to-date contact details, including your full name and phone number where relevant. Providing concise, accurate information will help us resolve your request without unnecessary delays.
Send us a message
Name <label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="6" required placeholder="How can we help?" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0b63d6;color:#fff;padding:10px;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>Response Time
Our support team aims to reply promptly. Most inquiries receive a response within one business day. Simple account, payment and bonus questions are usually resolved quickly, while more complex matters, such as ID checks, dispute investigations or large withdrawals, can take longer depending on the nature of the issue and any documents required. Thank you for your patience.
Feedback
If you have feedback, suggestions or ideas to improve our site, please share them with us. We review every message carefully and use your input to refine features, bonuses and the overall user experience. Your comments help us make the site easier and more enjoyable for Canadian players. Thank you for helping us improve.